TEXTO 2 Teamwork and diversity
Taking a team out of its comfort zone by introducing someone who is socially distinct will, in all likelihood, increase group discomfort, but it can also lead to better decision making and, ultimately, team performance, research by academics from Brigham Young University in Utah has concluded. "One of the most-cited benefits of diversity is the infusion of new ideas and perspectives," said study co-author Katie Liljenquist, assistant professor of organizational leadership at BYU's Marriott School of Management. "And while that very often is true, we found the mere presence of a newcomer who is socially distinct can really shake up the group dynamic. That leads to discomfort, but also to a better process that ultimately yields superior outcomes," she added.
As teams become more global and culturally diverse, the chances are that managers will increasingly be faced with the challenge of getting the best from teams where at least one person is nominally an "outsider". Research from Career Innovation has argued that managers of the future are going to be managing crosscultural, disparate and multi-lingual teams across wide geographical boundaries and timezones, yet few management teams are prepared for this or fully understand the team-working challenges this new reality is likely to bring.
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