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This skill refers to the ability to accurately receive and interpret messages in the communication process. This skill is really key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood. As a result, communication breaks down and the sender of the message can easily become frustrated or irritated.

This skill is so important that many top employers provide training in this skill for their employees. This is not surprising when you consider that a good ability in this skill can lead to better customer satisfaction, greater productivity with fewer mistakes, and increased sharing of information that in turn can lead to more creative and innovative work.

Adapted from: www.skillsyouneed.com