Os administradores, para exercer as funções gerenciais, precisam dominar determinadas habilidades para desempenhar seu trabalho com eficiência e eficácia.

A habilidade relacionada ao entendimento da organização como um todo e que permite o administrador compreender as dificuldades enfrentadas tanto pelo seu departamento quanto pelos outros é a

O planejamento consiste na primeira etapa do processo administrativo. O planejamento permite identificar a situação atual das organizações, estabelecer metas a serem alcançadas e definir o percurso a ser adotado para o alcance dos objetivos.

Sobre esse assunto, analise os itens seguintes:

I) O planejamento estratégico visualiza a organização de maneira sistêmica e define seu rumo considerando fatores internos e externos.
II) O planejamento tático é definido pela alta cúpula da organização, responsável pela elaboração da visão e missão.
III) O planejamento operacional é elaborado pelos administradores de nível hierárquico operacional tendo como parâmetro o planejamento tático.

É CORRETO apenas o que se afirma em

A Qualidade Total exige o envolvimento de toda organização com o objetivo de um produto satisfazer ou superar as expectativas do cliente. Sobre a Qualidade Total, analise as seguintes afirmativas:

I) O processo de melhoria contínua consiste em tornar o processo mais capaz utilizando os recursos que estão à disposição da organização.
II) A inovação busca tornar o processo mais capaz através da inserção de recursos ainda não utilizados pela organização.
III) Em sua plenitude, a Qualidade Total deve considerar tanto a melhoria contínua quanto a inovação do processo.

É CORRETO apenas o que se afirma em

Letras de músicas abordam temas que, de certa forma, podem ser reforçados pela repetição de trechos ou palavras. O fragmento da canção Chandelier, por exemplo, permite conhecer o relato de alguém que

Assinale a alternativa que preencha CORRETAMENTE as sentenças abaixo de acordo com os verbos dados, respectivamente.

I. (to lie) in the sun for six hours. That’s why he is sunburnt.
II. Carry is on the phone now. (to talk) to her sister in Greece.
III. I’m not sure if this is a good book. (to read) it.
IV. I think I’m a good skier. (to go skiing) every weekend in the winter.
V. In Middle East the people (to rise up) against the dictator after the incident.
VI. Americans (to be) the first to send a man to the moon about fifty years ago.

Texto para a questão.

“Dear Robert,

I can’t believe I have found your email address, because I thought I’d lost it! It’s been so long we haven’t talked, I feel I have so much to tell you. Do you remember Alex from our high school class? We got married! And we’ve been married for about six years. We have two kids, Lily and Oliver. They’re so lovely! Lily is five and Oliver is two. We moved from Florida right after we had Lily for Alex got a nice job as a chief engineer of a car factory in Chicago and we’ve been living here since then. Chicago is an incredible city. There are many shopping centers, parks, libraries and the nightlife is pretty fun. Of course, after having two kids, Alex and I don’t have plenty of time to go out at night, but we do catch a movie every once in a while, we just have to find a babysitter! I’m still working as a teacher in a primary school very close to our neighborhood. I work in the afternoons and it gives me the opportunity to see the kids in the morning and at night. Alex usually works all day, yet he gets home before I do, so that when I arrive the kids have already taken their showers and are finishing their supper. It’s very rewarding to be a mom, even though I may get worn out at times. So, I heard you run a taco place in central Florida, is that right? Me and my husband love Mexican food and we’re planning on visiting our parents in the city on Thanksgiving. Maybe we could stop by your business and grab a taco! Well, Oliver has just woken up from his afternoon nap and is calling for me! I’m looking forward to hearing from you soon!

Love,

Lucy”

De acordo com o texto acima, as expressões destacadas for, every once in a while e yet podem ser substituídas, sem prejuízo de sentido, respectivamente, por

Leia o diálogo abaixo:.

Douglas: It’s good to have you here, cousin! Would you like some wine?
Claudia: Sure. Douglas, remember when we were kids and we used to visit grandma every Sunday for lunch? Douglas: Yes. We would spend the whole day playing in the backyard! Too bad we can’t turn back time…
Claudia: You’re right… I guess I would have spent more time with her. She used to take such good care of us. She would make us those delicious chocolate chip cookies, then she would buy us all Christmas presents.! She has always enjoyed being around her grandchildren!
Douglas: Yeah… If I had grandchildren, I would be exactly like she was to us.
Claudia: So would I! I would rather be like her than being a lonely old lady.

De acordo com o diálogo acima, nas expressões destacadas, o verbo modal would é empregado para indicar, respectivamente,

A sentença “Jane cook pasta very well.” é CORRETAMENTE completada com

Leia as sentenças abaixo:

I. The waiter that served me at the coffe shop moved away.
II. He saw that the bottles were empty.
III. Carla told me that she was going to quit the restaurant where she works in.
IV. I didn’t get the job that I applied for.

Em qual (is) das sentenças acima o uso do pronome relativo em negrito é extremamente necessário?

Assinale a alternativa que apresenta os termos que preenchem CORRETAMENTE as lacunas existentes nos enunciados seguintes, de cima para baixo:

I. These bees kept in a large hive before they were taken out and examined by the beekeeper.
II. A thief came into his house, tied him up, took his money, and left. He tied up for several hours.
III. John doesn't cook very well. He helped by his wife.
IV. Amanda is pregnant. She expects her baby in November.