1164205
Ano: 2012
Disciplina: TI - Gestão e Governança de TI
Banca: COPS-UEL
Orgão: SEFAZ-PR
Disciplina: TI - Gestão e Governança de TI
Banca: COPS-UEL
Orgão: SEFAZ-PR
Provas:
- Gestão de ServiçosITILITIL v4Desenho de Serviço (ITILv4)
- Gestão de ServiçosITILITIL v4Estratégia de Serviço (ITILv4)
Based on the five elements of the Service Lifecycle of ITIL - Information Technology Infrastructure Library, match the column on the left with the one on the right.
| (I) Service Transition. | (A) Day-to-day execution of services and service management processes. |
| (II) Service Strategy. | (B) Activities embedded in the service lifecycle. |
| (III) Service Design. | (C) Standards, Policies and Strategies. |
| (IV) Service Operation. | (D) Management of the changeover of a new or changed service and/or service management process into production TI. |
| (V) Continual Service Improvement. | (E) Plans to create and modify services and service management processes. |
Choose the alternative with the right association.
